Privacy policy

Denoco Energy Systems (“Denoco,” “we,” “us”) respects your privacy. This policy describes how we handle personal information when you use our website or submit a quote request, in line with Canadian privacy expectations including PIPEDA and, where applicable, Quebec Law 25 principles.

What we collect

When you request a quote, we may collect your name, contact information, postal code, service details, optional marketing preferences, and technical data such as IP address and browser type to prevent abuse and support consent records.

Why we use it

We use this information to respond to your request, schedule work, improve our services, and — only if you opt in — send relevant updates about rebates, maintenance, or offerings (CASL-compliant).

Sharing

We use service providers (for example hosting, database, and automation tools) that process data under contract and appropriate safeguards. We do not sell your personal information.

Cookies & analytics

We use first-party essential cookies for site functionality, branch routing, and call tracking. Call-tracking cookies (CallRail) are first-party only, scoped to denoco.com, and store an anonymous session identifier plus your original referring source so we can route your call to the correct branch and attribute it to the campaign that brought you here. They are not used to track you across other websites or for behavioural ad targeting.

We also use analytics and advertising cookies (Google Analytics, Google Ads, Meta) to measure how the site is used and how our ads perform. Because Denoco operates in Ontario only, we use the PIPEDA implied-consent model: by continuing to browse the site you accept these cookies. We always show a cookie notice on first visit so you have a clear path to opt out. You can change your choice anytime via the “Cookie preferences” link in the site footer — choose Accept all, Analytics only, or Essential only.

Contact

For privacy questions or requests, email info@denoco.com or write to us at our Smiths Falls headquarters address shown in the site footer.